YES. At Nothing New, we guarantee authenticity on every item we sell. Before any item is listed on our website, it is carefully checked by our experts who have extensive experience in the luxury fashion industry to ensure that its details meet with the manufacturers established standards of quality, from stamping, stitching, hardware to serial number, materials and craftsmanship. For all the handbags, we also use Entrupy which is advanced AI technology to verify our items for that extra peace of mind.

No matter if you want extra pictures or more details on any item; please feel free to drop us a DM on our Instagram @nothingnewldn or use contact us page on our website. No question is too small. We are always very happy to speak to you.

All our items are pre-owned. It is rare for them to come with their original packagings including boxes, dust bags and authenticity cards as it depends on their previous owners and how items are cared for and stored in their past life. Please check the “Accessories” section in the product description to confirm what original packaging comes with.

However, no matter if an item comes with its original dust bag or not, you will always receive a Nothing New dust bag to protect and store your item.

We understand how much you want to get your hands on your new treasures, that is why we use DHL Express Shipping for all our orders. For the UK orders, we offer free DHL Express next day shipping. For Europe shipping, we offer Express International Shipping with DHL Express for £36.95 flat rate which takes 2-3 working days for delivery. For orders outside of the UK and Europe, we offer Express International Shipping with DHL Express for £45.95 flat rate which takes 3-5 working days for delivery.

All our items are shipped from the UK. Import tax and customs duties may apply on international orders. Please ensure to check the rates of your country as the customer is responsible for paying these fees. Payment will be collected by the shipping carrier at delivery, we have no control or involvement with this. Nothing New is not liable for any delays with orders because of custom clearances or issues at the destination.

If custom fees are unpaid and the order is returned to us, the customer must pay for the shipping again.

All items are FINAL SALE. Due to the nature of vintage and pre-loved items, we do not accept any return or exchange at this time. But we will make every effort to make sure we display and describe each item as accurate as we can. Please do not hesitate to contact us if you have any questions, concerns or inquiries upon products, payments or purchases.

If there is a problem with your purchase, it is very important that you contact us immediately when you receive your order and we will always try to resolve this. Any issues brought to light after 48 hours of delivery, may not be subject to our quality guarantee.

Can’t find the dream bag you’ve been looking for for years? Or just missed out on our latest drop? We offer a sourcing service to help you with your dream vintage bag hunting at no extra cost. Please email us at hello@nothingnewldn.com including a reference photo of the product and your budget. We will get back to you soon. 

We kindly ask that you only contact us for the sourcing service when you are sure and have the funds to make the purchase as there are a lot of effort and time goes into vintage sourcing.